CRUELTY FREE | GLUTEN FREE | VEGAN | PARABEN FREE | SULFATE FREe | DERMATOLOGIST TESTED

FAQ

ORDERS

Do you ship internationally?
We ship to most countries worldwide (please see list below). All international packages are shipped via DHL and domestic packages are shipped by FedEx SmartPost. Alaska and Hawaii are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Kylie Skin.

SPF products ship to USA addresses only. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Countries we ship to
Anguilla, Antigua And Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bhutan, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China , Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Grenada, Hong Kong, Hungary, Iceland. India, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jordan, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Malta, Martinique, Republic of Moldova, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal , Qatar, Romania, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, Slovenia, Spain, St. Vincent, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands

Can I only purchase products through the website?
At this time, Kylie Skin is only available on www.kylieskin.com

How much is shipping?
Shipping & Handling Charges are as follows:

$8.95 flat fee for domestic, all states within the USA 

$14.95 flat fee for all international countries we ship to worldwide

How long before I can receive my order?
The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Kylie Skin is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

What carrier do you use?
Kylie Skin ships to most countries worldwide via FedEx SmartPost for all domestic packages and DHL for all international packages. USPS for Alaska and Hawaii.

Do you ship to P.O./APO/FPO?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Can I change my order?
Please contact customerservice@kylieskin.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.

Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kylie Skin by Kylie Jenner reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please log in to your account to check the status of your order.  If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status athttps://www.kylieskin.com/pages/track-my-order

Why was I charged twice?
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically.  However if it still remains and you are positive you only placed one order, please send us an email to customerservice@kylieskin.com with a screenshot of the duplicate charge for further assistance.

I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at customerservice@kylieskin.com with your inquiry.

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.

My items arrived damaged, what should I do?
Please contact us immediately at customerservice@kylieskin.com.  Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact customerservice@kylieskin.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kylie Skin by Kylie Jenner reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded.  Please allow up to 5 business days for your refund to appear once we processed the return. 

My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to customerservice@kylieskin.com if your shipment shows no movement from the carrier's tracking information. 

I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Kylie Skin will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to email us at customerservice@kylieskin.com

CUSTOMER ACCOUNT

Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.

How do I create an account?
You can create an account by visiting https://kylieskin.com/account/register

How do I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting Kylieskin.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

I forgot my password, what do I do?
To reset your password, go to https://kylieskin.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://kylieskin.com/account/login

 

PRODUCT/INGREDIENT

Where are your products manufactured?
Our formulas are made in the USA, with globally sourced ingredients. 

Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.

Do your products contain soy?
No

Are your products vegan?
Yes

Does Kylie Skin use parabens or sulfates?
Kylie Skin does not use parabens or sulfates in any of our products.

Do you test products on animals?
Kylie Skin does not test products on animals. All of our products are cruelty free.

Are your products non-comedogenic?
Yes

Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

Are your products safe?
Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.

Have your products all been tested by a dermatologist?
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.

What temperature do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.